Frequently Asked Questions
Everything you need to know about shopping with FiXT Store.
What are your shipping times and costs?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited orders arrive within 1-2 business days. Shipping costs are calculated at checkout based on your location.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
FiXT Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all products purchased through FiXT Store come with a standard 12-month manufacturer warranty against defects. If you experience any issues, please contact our support team with your order number.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement. After this window, the order may have already been dispatched.